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James Andrade
- Total activity 8
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Activity overview
Latest activity by James Andrade-
James Andrade created an article,
Zendesk Relate 2026 Schedule
Location: Colorado Convention Center, Denver, CODates: May 18–20, 2026 OverviewZendesk Relate 2026 is a multi-day conference focused on AI, automation, contact center transformation, customer exper...
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James Andrade created an article,
Best practices to plan for voice support
Edited Apr 24, 2026 What's my plan? All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise Before you start offering voice ...
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James Andrade created an article,
Creating an AI agent for the voice channel (EAP)
Edited Apr 29, 2026 What's my plan? Add-on AI agents - Advanced Voice AI agents are currently in an early access program (EAP). You must have a Zendesk voice plan in addition to the AI agents ...
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James Andrade created an article,
Configuring multi-language support for voice AI agents (EAP)
Edited Apr 29, 2026 What's my plan? Add-on AI agents - Advanced Voice AI agents are currently in an early access program (EAP). You can sign up for the EAP here. You must have a Zendesk voice ...
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James Andrade created an article,
Announcing multilingual support for voice AI agents (EAP)
Announced on Rollout on April 29, 2026 April 29, 2026 Zendesk is expanding the voice AI agents early access program (EAP) to support conversations in 60+ languages with native-sounding accents...
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James Andrade created an article,
Voice Booth Relate- Announcing voice AI agents (EAP)
Announced onEAP opens onFebruary 12, 2026February 12, 2026Today, we’re opening an early access program (EAP) for Zendesk voice AI agents, a natively integrated, agentic voice automation solution th...
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James Andrade created an article,
Voice Booth Relate- Announcing voice AI agents (EAP)
Announced onEAP opens onFebruary 12, 2026February 12, 2026Today, we’re opening an early access program (EAP) for Zendesk voice AI agents, a natively integrated, agentic voice automation solution th...