401k Questions

How do I enroll in /change my 401(k) contribution? 

Our 401(k) plans are administered by Fidelity and every employee is enrolled at a 5% contribution automatically. This usually begins by your third payroll. If you would like to modify this election before that payroll, be sure to login at www.401k.com to make your change. Even if you want to keep your 5% auto enrollment election, you should login and set up your account credentials at Fidelity. If you have any issues with the login process, please reach out to Fidelity directly @ 800-294-4015. 

I already made contributions to a 401k with another employer this year, and I do not want to go over the maximum contribution allowed for the year with my Zendesk contributions. What should I do?

EASY! Please send an email to [e-mail] with the total of your prior 401(K) contributions, and we will record this in Workday on your behalf. Workday is implemented to automatically stop contributions once the annual maximum is met.

This is weird, my previous employer still shows up in my Fidelity 401(k) account.

Please make sure you completed your benefits enrollment task in Workday first. To do this, you will need to go to your Workday homepage and click the box icon located on the top right corner of your screen. It should take you to your Workday Inbox where you will see your New Hire event. Click the task from the inbox and follow the steps through.  Once completed, this should feed over to Fidelity and update your employer record accordingly. It will typically take about a week for Fidelity to receive your new hire information.