Managing your email allow list

What is an allow list?

An “allow list” (sometimes called a “whitelist”) is a list of approved email addresses or domains. Messages from senders on your allow list will always be delivered to your mailbox and will not be blocked or filtered by our security system, ensuring you don’t miss important communications.

When should I ask to add a sender or domain to my allow list?

If you notice that legitimate emails (such as statements, business partners, or trusted services) are being filtered as spam or not arriving in your inbox, you can request to add the sender’s email address or domain to your allow list. This will ensure future messages from this source are delivered without issue.

How do I request adding a domain or email to my allow list?

Contact Support:
Send us a support ticket through email or our webform. Please include:
- The exact email address or domain you wish to add (e.g., example.com or john@trustedpartner.com)
- A brief explanation of why messages from this sender are important to you
Review & Confirmation:
Our support team will:
- Check if the domain/email is already allowed
- If not, add it for you and send you a confirmation reply

How long does it take to process my allow list request?

Most allow list requests are processed within one business day. If additional verification is required or we need more details, we’ll be in touch promptly.

What if I want to remove an email/domain from my allow list?

Simply contact support with the details of the domain or address you want removed, and we’ll process your request quickly.

Are there risks to adding domains to my allow list?

Yes, always be cautious! Only allow senders you fully trust. Adding unnecessary or suspicious domains to your allow list could bypass important email security checks.

Can I manage my allow list myself?

For security reasons, changes must go through our support team. This ensures only authorized updates are made and your organization stays protected.

Search