An item is missing from my order

If your order arrives and an item is missing, here are some steps you can take to check on the status of your order:

• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

• You can also check if your order has been split into more than one parcel by checking 'My Orders'.

• The item(s) you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

• If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may have been combined or split across multiple parcels. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

• If some of your items are being shipped from another warehouse, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'My Orders'.

If you're unable to determine why an item is missing, please contact our support team for further assistance.