Will I be charged customs and duties on my order?

Products delivered to destinations outside Ireland may be subject to taxes, fees, levies or other charges, which are imposed by local legislation.

For the approved countries listed below, if applicable, the taxes and duties will be calculated at time of checkout, and will be included in your total before you complete payment. 

In the event that the courier applies charges at time of delivery, please contact us with proof of payment and we will reimburse you if your country is listed as an approved country on our website.

Australia
Austria
Belgium
Canada
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Poland
Spain
United Kingdom
United States

For all other countries, if tax and duties fees are imposed by the countries local legislation, please read important details below.

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Any returns from countries outside the European Union (EU) may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods. Please see our returns policy for more details. 

Please see our dispatch & delivery page for shipping details and list of locations Avoca.com delivers click here.