If you're having trouble logging in to your account or need to reset your password, follow the steps below to quickly regain access. We've also included troubleshooting tips in case the reset process doesn’t work as expected.
🔁 How to Reset Your Password
1. Go to the Login Page
Visit the login page of the service (e.g., https://z3n-beta.zendesk.com or your platform's login URL).
2. Click “Forgot password?”
On the login screen, select the "Forgot password?" link.
3. Enter Your Email Address
Type the email address associated with your account and click Submit or Send Reset Link.
4. Check Your Inbox
You'll receive an email with a password reset link. Be sure to:
- Check your Spam or Junk folder.
- Wait a few minutes in case of delays.
5. Follow the Link
Click the link in the email and set a new password. Make sure your new password:
- Is at least 8 characters long
- Contains a mix of upper/lower case letters, numbers, and symbols
- Is different from recent passwords
🛠️ Troubleshooting Steps
If you don’t receive the password reset email or can’t reset your password, try the following:
✅ Verify the Email Address
Double-check that you entered the correct and complete email address on the reset form.
🧼 Clear Browser Cache & Cookies
Browser issues can block the reset process:
- Clear cache and cookies
- Try using an incognito/private window
🔁 Try a Different Browser or Device
Sometimes browser plugins or device settings can interfere with the reset link.
📧 Check Your Spam or Promotions Folder
The reset email may have been filtered by your email provider.
⏱️ Wait and Try Again
Email delays can occur. Wait 10–15 minutes before trying again.
🧑💻 Contact Support
If none of the steps above work, reach out to your support team with:
- Your email address
- Time and date you requested the reset
- A description of what happened
🔒 Security Tip
Never share your password via email or chat. Always use secure, private channels when requesting help with your account.
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