How to request a refund

How to request a refund

Follow these three steps to submit a refund request. Most refunds are processed within 5-7 business days.

Step 1: Check your eligibility

Before submitting a request, confirm that your purchase meets the refund criteria:

• The purchase was made within the last 30 days.
• The item or service has not been fully used or consumed.
• Your account is in good standing with no outstanding disputes.

If you're unsure whether your purchase qualifies, contact our support team before proceeding.

Step 2: Submit your refund request

Once you've confirmed eligibility, submit your request through one of the following channels:

• Online: Log in to your account, go to Order History, select the relevant order, and click Request a Refund.
• Email: Send a message to our support team with your order number, the reason for the refund, and any supporting details.
• Phone: Call our support line and have your order number ready.

You'll receive a confirmation email once your request has been received.

Step 3: Track your refund status

After submitting your request, you can monitor its progress:

• Check your email for updates from our support team.
• Log in to your account and visit My Requests to view the current status.
• If you haven't received an update within 7 business days, reach out to our support team with your request reference number.

Refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.