f your local office scanner is not syncing with our centralized digital filing system, follow these steps to resolve the issue before submitting a ticket to the corporate team.
Quick Checklist
Check Connectivity: Ensure the scanner is connected to the local office network and has internet access.
Verify Software: Confirm you are logged into the correct office profile within the filing system.
Update Credentials: If you recently changed your office password, update the scanner settings to match.
Step-by-Step Troubleshooting
1. Restart and Refresh
Oftentimes, a simple restart of the scanning hardware and the software on your computer can re-establish the link to the corporate network.
2. Check the Destination Folder
Ensure the scanner is pointing to the correct centralized filing path. If the folder path was recently renamed during a corporate update, the sync will fail.
3. File Size and Format
The centralized system may reject files that are too large or in an unsupported format (e.g., high-resolution TIFFs instead of standard PDFs). Check your scanner settings to ensure compliance with corporate standards.
Still Not Syncing?
If you have completed the steps above and the issue persists, please submit a formal request through our Support Form so the Operations team can assist you.
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