FAQ

Administrator Help

• What documents do I need to finalise my loan?
• I'm not receiving the MFA verification code sent to my mobile device
• Refund processing

Accessing Your Impact Platform Account

• Resetting Your Password

Employee Engagement

• Troubleshooting Resource Connection Issues in Tandem Connect
• I'm not receiving the MFA verification code sent to my mobile device
• How Long Will my Background Check Take

Support HR Activities

• How to Update Your Last Name After Marriage in Workday

Facilitator Help

• Reset Password
• Troubleshooting: No Internet or Weak Wi-Fi Connection
• Fixed: Laptop stuck on the HP logo screen
• How to fix a frozen or unresponsive iPhone

Featured Articles

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• Locker Availability and Access
• Exporting Data
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Technical Documents and Resources

• Download a Dashboard Image or Export a Widget from Horizon Analytics

Frequently Asked Questions

• Troubleshooting Scanner Sync Issues
• SQ - How to Make a Donation to the Met
• SQ - Where to Find list of Member Exclusive Events
• SQ - How to get Confirmation that my Order went Through
• Understanding the Quality and Freshness of Almond Butter: A Guide for Consumers
• How to Return an Order as a Guest